Image Capture is a handy photo utility app that is pre-installed on your Mac device. Its primary use is to help you import photos from an external photo device like your iPhone to your Mac.

While this app works just fine for most users, unfortunately some are having problems with it. Some said that Image Capture does not work on Mac. Others reported that Image Capture crashes unexpectedly in the middle of an important task.

If you are among those users who have been in a situation where Image Capture is not working, then this guide is for you. In this post, you will learn how to fix Image Capture problems and how to use the app to become more productive. Let’s get started.

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3 Solutions to Fix Image Capture Issues

Sometimes, restarting your Mac can help fix your Image Capture problems. However, what works for others may not always work for you.

That is why we recommend you try the solutions below one at a time until you find one that fixes your problem:

Solution #1: Disable Your iCloud Photo Library.

What you should do first is to check your iPhone’s iCloud Photo Library. If it is enabled alongside the Optimize Storage feature, then this only means your photos are set to save on iCloud instead of your iPhone’s storage.

With this kind of setting, Image Capture might not be able to see the photos stored on your iPhone. Every time you view a photo, it needs to be downloaded from iCloud first before you can view it on Image Capture.

To solve this problem, try disabling iCloud Photo Library and the Optimize Storage feature on your iPhone.

Here is how you disable iCloud Photo Library:

Open your iPhone and go to Settings.
Scroll down and select Photos & Camera.
Toggle off the switch next to iCloud Photo Library to disable it. By doing this, the Optimize Storage feature will automatically be disabled as well.
Wait for your iPhone to download all your photos from iCloud.
Connect your iPhone to your Mac again. Check if the photos are already showing in Image Capture.

Solution #2: Update Your Mac.

If iCloud Photo Library is disabled and Image Capture is still not showing your iPhone photos, you might need to update your Mac. It is likely that your macOS is not compatible with the iOS version of your iPhone.

For instance, if your iPhone is running on iOS 12, then the photos you will take will inherit the HEIF file format. This format cannot be opened or transferred on any Mac devices running on macOS 10.12.

Now, if you’ve updated your iPhone to iOS 11 or any later version and want to transfer photos, make sure to check your current macOS version first. If it is not compatible with your iOS version, consider updating your macOS to the most recent version or at least to one that’s compatible with it.

Solution #3: Install a Reliable Mac Cleaner Tool.

Oftentimes, problems with Image Capture arise because of Mac errors triggered by junk and unwanted files that are consuming a huge chunk of space on your system.

Over time, cache files, unnecessary file logs, diagnostic reports, broken downloads, and iOS updates accumulate on your drive and take up valuable space. Deleting them can free up space, restore your Mac’s efficiency, and get rid of app problems.

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To delete system junk quickly and efficiently, install a reliable Mac cleaning tool.

How to Use Image Capture on Mac

Now that you know how to fix problems with Image Capture on your Mac, it’s time to start using it and be productive!

Let’s explore these three common uses of Image Capture, so you can soon use it to your advantage:

1. Importing and Deleting Photos from an External Device

Mac Os X Image Capture Application Download

Yes, it is possible to import photos from an external device to your Mac with Image Capture. Here’s how:

Importing Photos Directly to a Folder

Capture Image On Mac

Plug the source external device into your Mac.
Open the Image Capture app.
Decide whether or not you want Image Capture to delete the photos from the external device after import.
Start importing the photos by clicking the Import All button. You can also select photos one by one and click Import.

Deleting Photos in Bulk

Plug the source external device into your Mac.
Open the Image Capture app.
Select the photos you wish to delete from the external device.
Click Delete.

2. Creating Contact Sheets

If you like to have a closer look of the photos you stored on your device, you have the option to display them together on one contact sheet. The best part is that you can easily generate a sheet without even closing the Image Capture app.

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Here’s how:

Connect the source external device into your Mac.
Launch the Image Capture app.
Select all the photos you like to add in your contact sheet.
Navigate to the Import To dropdown menu.
Select MakePDF.
Hit the Import button.
If you wish to change the layout of the contact sheet, you can choose a different one from the Layout menu. Go to Layout and select New Layout.

3. Scanning Documents

With Image Capture, scanning documents is as easy as pie. In fact, you need not use the app that comes with your scanner because your Mac will automatically install the latest scanner software for you.

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The moment you connect a scanner to your Mac, you can find it listed under the Devices section of the Image Capture app. However, in some rare cases, you might need to manually set it up by going to System Preferences and then Printers & Scanners.

Once the scanner is already up and running, all you need to